I’M SO CONFUSED… we’ve been (for years!) using the Personal (free) version of Asana. All of a sudden, I cannot access a lengthy PROJECT that I created. I am being directed to upgrade. Is there a phone number to support I can call for help with this issue?

Welcome, @Leilah_Roche , and sorry. There isn’t a phone number, I’m afraid. You might want to try both options below: Please create a support ticket: see How to contact our Support Team . Since you mention upgrade, you could also try: [image] Contact our Sales Team • Asana Contact our …

Hi @Leilah_Roche Your issue might be connected to this other thread, a bug ongoing since yesterday [image] Access issue on project list view (BUG?) Ask the Community I’ve been in touch with support all day since most of our members are experiencing this issue.…

Access to Asana Projects

Asana Community Ask the Community

Arthur_BEGOU November 4, 2025, 5:44am 3

Hi @Leilah_Roche

Your issue might be connected to this other thread, a bug ongoing since yesterday

Topic		Replies	Views
Unable to view new projects Ask the Community projects	7	259	July 29, 2024
Asana Support Features Ask the Community	1	97	September 27, 2024
Created a Project, Lost Access the Next Day – Seeking Solutions Ask the Community	6	234	December 20, 2024
What happened to Asana? Closed	2	812	May 10, 2023
Lost Access to a Private Project Ask the Community	1	3507	August 14, 2020

Access to Asana Projects

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