Upgrade checkout bug

Briefly describe (1-2 sentences) the Bug you’re experiencing:

There is a bug on the upgrade checkout form that is preventing me from upgrading today (September 4).

I am attempting to upgrade my Organization to Premium; when I click Upgrade and then select Premium, it defaults to an Annual plan, and asks for payment details. If i click ‘Change plan’ and toggle it to Monthly, the page refreshes with the correct setting, but the credit card fields are no longer editable and no longer have the placeholder ‘xxxxx’ in them (see screenshot). Clicking into them or toggling with TAB does not work.

Browser version:
Latest versions of Chrome and Safari browsers on OS X

Upload screenshots below:

Welcome to the Forum @Nathan_T :wave: and thank you for taking time to report this!

I’ve gone ahead and filed a task for the Team to investigate this issue further. Sorry for all the inconvenience! And if there is anything else I can help you with, don’t hesitate to reach out again!

Have a nice day!


This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.