Unable to recolour a tag after it is created

English Forum Critical Bugs Closed
1

I am on the web browser of Asana and we have a huge number of tags. Some are associated with particular custom fields and I have spent time colour coding the tags and fields so they match. As they are existing, I want to change their original colour.

I select the tag so it opens up in its own window
I select the down arrow to open up the menu for the tag
I can select everything else EXCEPT the set colour option.
I have checked several tags and it’s the same thing.

Why can’t I change the colour?

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2

Hi @Clare4

I just tested it myself and I have the same issue.
I click on select colour and it is not clickable - nothing opens up.

This might be a bug… @Vanessa_N could you kindly check and advise?

Thanks,
Rashad

3

Hi @Clare4 and @Rashad_Issa, thanks for flagging this. I’m reporting this issue to our Developers and will keep you posted!

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4

Thanks for looking into it. I was trying to upload a video of my screen but I can only upload images and I couldn’t demonstrate it properly in just a still image. I’m glad you were able to recreate the issue and can look into it for me.

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5

Thank you for reporting this, Clare4. I’m having the same issue and would like to know when the issue is resolved.

6

When viewing a selected tag in the web app version of Asana, the associated tag menu options allow me to rename the tag, but I can’t change the color. The “Set color” option is listed in the menu but appears to be disabled and can’t be selected.

Is this a bug?

7

Hi @Philip_Britza, welcome to our Community, and sorry for the trouble. We’ve already escalated this issue to our Developers, and will be posting updates in this thread. I’m merging your post so we can keep all reports in one place :slight_smile:

8

Hi Vanessa! I am having this issue as well. I know your dev team is on it… Just wanted to let you know. Thanks.

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9

Has there been any insight or update on this?
We have had the same issue for a couple of weeks and the pressure is building on addressing this. Thanks

10

Cannot change tag color in Asana desktop - the option is there but I can’t click it. And neither can any of the team members.

11

Hi @James_Li1, welcome to our Community! Sorry about the trouble. We’ve already reported this issue to our developers, and they are currently working on a fix. I’m merging this topic with the thread where we are tracking this case so you can follow the updates there.

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12

Hi everyone, a fix for this issue has been deployed! Please refresh your Asana and you should be able to recolor tags again. Let me know if you still see any issues :slight_smile:

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13

Hi Vanessa - unfortunately, I am still experiencing this issue as of now.

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14

Same. Still not working in desktop app.

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15

Hi, it’s not fixed for me either. I inspected the page and the tags don’t seem to have and actions associated with them in the menu drop-down. Hope it deploys/gets fixed soon🤞

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16

Hello. This feature is still broken. When will it be fixed?

17

It is not yet fixed. When is the issue expected to be resolved for all users?

18

I’m sorry to hear that some of you are still experiencing issues. I’m checking with our Developers to see if there was a delay in the full deployment. The good news is that they’ve identified the root cause of the issue, and some domains are already functioning normally again. I’ll keep you updated. Thanks for your patience!

19

Updating my response to say this is now working for me. Thanks so much for your help, Vanessa!

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20

Thanks for confirming, @Briana_Steadman :smiley:

It seems that the fix took a bit longer than usual to be deployed, but we’ve got feedback from other users also confirming that it’s working now! If anyone is still having issues, let me know!

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