The underlying logic behind the @mention autosuggest functionality is ridiculous. And because mentioning is something that users do incredibly often, the effect on productivity is substantial.
Best-case scenario is it’s unnecessarily slow to mention the correct person. Worst-case—which happens more often than I’d like to admit—is that I accidentally mention the wrong person,
I freelance for a person whose company name is her own name – Alicia [Lastname].
The company’s name is the URL. She and her single employee both have Asana accounts registered with email addresses at that URL.
So it is incredibly frustrating that when I try to mention Alicia in a comment that Asana gets it so badly wrong.
If I start typing the ‘@a’ Asana initially suggests I want to mention myself (apparently because that letter appears in the country code top-level domain of my email address)
If I add the second letter of her name Asana suggests tagging her employee (apparently because those two letters appear in the second-level domain of her email address)
I have to use the arrow keys or use the mouse to select the right person. On a task created by that person. In an immediate reply to a comment by that person.
It’s ridiculous.