“Sync error occurred while reordering”

I keep getting an error, “A sync error occurred while reordering [name of task]” after creating a task and attempting to reorder it. I’ve tried rebooting the app etc. This has been ongoing for many months.

Steps to reproduce:
Create a task, attempt to drag in to a different spot to reorder, see dialog box with error message

Browser version:
iOS on iPad and iPhone , updated to latest version

Hi @Steve_Frances, welcome to the Asana Community Forum! Let’s try to solve this together :slight_smile:

Could you please confirm if you are sorting or filtering your tasks? If so, could you try removing the filters or sort by None and try again?

Is this issue happening on My Tasks or any specific Project view (List, Board, Calendar)?

Looking forward to your reply!

Hi @Emily_Roman, this is happening when “Sort” is set to “None” when viewing My Tasks in the app (no specific project view). That said, I just tried the app again and am not seeing the error. I’m currently in a different location so I’m wondering whether it’s related to wifi connectivity.

Thanks for getting back to me, @Steve_Frances! If the issue was solved when you switched to a different connection it’s likely that this was a connectivity issue. I also wasn’t able to reproduce it. If the issue persists when you are connected to different connections please don’t hesitate to reach out to us!

@Emily_Roman I think I’ve seen this issue off and on over the months, so I’m not sure whether it’s resolved, but I can’t reproduce it at the moment. I’ll circle back if I see the issue again.

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