I have lots of projects with various custom fields, as I’m sure many customers do. I often group by custom field in a project tab, such as my SW Backlog project, where I have a multi-select field (“Color”) with 6 values. As of about 2 weeks ago, I have noticed a repeatable behavior in a tab where I group by “Color”, of some of the sections disappearing from view as I go through collapsing them. As I collapse the 4th group in the list, the header for the 3rd group disappears. When I’ve collapsed all group, only 3 are visible rather than all 6.
Several users have reported the same issues and it is persistent day to day. Any fix for this?
Seven days ago, I contacted support and filed a ticket about the issue I described here: (Some) custom field groups disappear when groups are collapsed The issue is persistent and affects all users and multiple projects. IT MAKES IT HARD TO SEE ALL THE ISSUES WE HAVE IN ASANA and is confusing the heck out of users.
I have not heard a peep from Asana Support. I’ve checked my spam folder - which only gets emptied once a month - and…nothing. Please, I really need a fix for this. I’ve done everything I can for self-help. Seven days is a long wait.
Hi @Stephanie_J, I’m really sorry for the trouble. Our Support team is currently experiencing a high volume of requests, but I can see your ticket is in their queue to be actioned. I’ve reached out to Support internally to check if this can be expedited.
Hi @Stephanie_J, thank you so much for your patience. Our Support team let me know that they are in touch with you via email, and that your case has already been escalated to our Developers for investigation. The agent will stay in touch with you to let you know once the issue is fixed.
