Rule Trigger for When a Timer is Started (or Stopped)

Use case is for active monitoring for when work is being done and what specific work is being done.

Users are requested to Start the Timer on a task and to set a customer field for a Custom Single-Select Field (Custom Task Status) to In Progress. Since users often forget to do both actions and we’re not able to see active timers, this provides a visual feedback to what users are actively working on.

When a Timer is Stopped, the Custom Single-Select Task Status could be set to an alternative value.

A post was merged into an existing topic: Rule trigger for when start (or stop) timer