Hi Tom: this particular post is about how we use Asana. Not really about what Dossier does as an Asana integration.
If you’re asking about how Dossier syncs your email inbox to Asana, then here is some information about it: https://www.dossier.work/apps/asana/
Here are some of the new features of Dossier added in the past 1 year: https://help.dossier.work/hc/en-us/categories/360000975892-What-s-New
Our Asana sync now syncs internal emails, all replies are synced, and of course there is no reason to invite customers to Asana, just to communicate with them.
Our Slack-to-Asana sync is also something that’s new, so some people can sync emails to Slack, and the others to Asana.
How to Create a Shared Inbox in Asana and Slack: How to Create a Shared Mailbox in Slack and Asana
Let us know if we can answer any questions about using Asana to manage emails!