Receiving error “connect ETIMEDOUT 18.210.243.26:443”

English Forum Developers & API
1

Hello Asana Community,

I hope you’re all doing well. I’m encountering the ‘connect ETIMEDOUT 18.210.243.26:443’ error, which seems to occur randomly during API calls. I’ve been trying to troubleshoot this on my own, but so far, I haven’t been able to pinpoint the exact cause. I am using the latest Asana API Node.js SDK.

Thank you in advance for your help!

Best regards,
Dawood Aijaz

2

Can someone please help me out? It is really hard to get work done when this error keeps on occurring!

3

Did you identify specific calls generating the error?

4

The error occurred when posting a story on a task or when creating a task/subtask.

5

Also occurs when fetching a story from a task.

6

@Phil_Seeman any idea?

1 Like
7

No, sorry, but I’ve pinged Asana DevRel on this thread.

1 Like
8

Hi @Phil_Seeman,
Hope you are doing well. Can I please get an update on this :slightly_smiling_face:

Regards,
Dawood

9

I’m just a volunteer, don’t have any official connection to Asana; but I will ping the DevRel team again via my channels.

2 Likes
10

Hi @Phil_Seeman,
Thanks for the clarification and extra effort :pray:

11

Hi @Dawood_Aijaz,

Apologies for the late reply. Thanks @Phil_Seeman for pinging us.

Is this issue still happening for you? If so, do you mind sharing with us the full error that you received? I was not able to reproduce this issue.

My initial thought is this issue could be coming from one of:

  1. Asana API
  2. node-asana client library

I tried to test #2 by changing up the timeout settings for the client but got a different error from your ETIMEDOUT

This was what I tried:

const Asana = require('asana');
let defaultClient = Asana.ApiClient.instance;

let oauth2 = defaultClient.authentications['oauth2'];
defaultClient.timeout = 500; // Change timeout to 500 mili-seconds
oauth2.accessToken = "<ASANA_PERSONAL_ACCESS_TOKEN>";

let apiInstance = new Asana.StoriesApi();
let body = new Asana.TaskGidStoriesBody.constructFromObject({data: {text: "test"}});
let task_gid = "<TASK_GID>";
let opts = {};

apiInstance.createStoryForTask(body, task_gid, opts, (error, data, response) => {
    if (error) {
        console.error(error);
    } else {
        console.log('API called successfully. Returned data: ' + JSON.stringify(data, null, 2));
    }
});

Result:

Error: Timeout of 500ms exceeded
    at RequestBase._timeoutError (/<MY_PATH>/node_modules/superagent/lib/request-base.js:731:13)
    at Timeout.<anonymous> (/<MY_PATH>/node_modules/superagent/lib/request-base.js:746:12)
    at listOnTimeout (node:internal/timers:564:17)
    at process.processTimers (node:internal/timers:507:7) {
  timeout: 500,
  code: 'ECONNABORTED',
  errno: 'ETIME',
  response: undefined
}

This leads me to think it could be #1 (an API timeout). If you get an error similar to the above than it might be an issue with our client library timing out the request.

1 Like