Our organization has been unloadable since 18 August. Every user gets “Asana needs to be reloaded” with the sidebar stuck on placeholders. Unique phrase: 56 evil lemmings stomp really often.
It is isolated to this one organization. The same users open other organizations normally in the same session, on both the desktop app and web, across multiple machines and networks. Asana’s own connectivity test passes every check: WebSocket, 500KB, 5MB, and User Content Ingress all Success. So this is not client, network, or browser.
It began when our paid trial on this org expired, which may be relevant.
Case 10040385 was opened 27 August. All requested diagnostics were supplied 28 August. No response since. Eleven days of downtime for our marketing and operations teams.
Can a staff member please pull this case forward? Happy to provide anything else needed.
@Forum-team is this something you can assist with?
Hi @gb_boxing Travis,
I know this situation is frustrating, and I appreciate your patience while we work through it. The good news is that your case has already been escalated to our Engineering team, which is the correct next step for issues requiring deeper investigation.
Our IT and Engineering teams are actively reviewing the case, and while we may not have an immediate resolution, please know that your issue is being worked by the right people. We understand the impact this is having and are treating it with the attention it deserves.
For now, please continue to communicate through Case 10040385. If any additional information is needed, the Engineering team will reach out directly.
Thank you again for your patience. We’re here to support you and will keep working toward a resolution.
Best,
Iren