New member with previous Asana access, login issue with passwords on their phone

[Jan-Rienk]

Hi @Beth_Medley ,

Maybe the Admin console can help with this. Under Members > … > Security you can reset a users password.

If that doesn’t help it’s probably best to contact Support.

If you can’t reach support through https://help.asana.com then please use this topic to find the best way to currently contact support:

Try the new Asana Help Center!

Hi everyone, it looks like the length of the thread is causing some confusion, so I’ll close this topic and highlight the workaround currently in place to make things clearer. Some users are currently running into an authentication error when trying to log into our new Help Center. We are actively working on this and we’ll let you know once a fix is in place. In the meantime, please kindly use these workaround solutions to get in touch with Support: Option 1: Access our Help Center in an inc…