I am using the Ticketing Bundle and all subtasks are showing up as Tickets. I am wondering if there is a way to have a default for subtaks to just be tasks and not tickets.
Hey @Brandon_Hunt1, I’ve run into this too — as far as I know, the Ticketing Bundle automatically applies the ticket type to any subtask created within a ticket. I don’t think there’s a built-in setting to make them default to “Task” instead, but you can manually change the type in the subtask’s details. Would be great if there was a global default option for this though.
A post was merged into an existing topic: Custom ID field - do NOT apply ID number to subtasks (or allow option not to)
Not directly, but there is a workaround to achieve what you want:
Step 1:
In the project, go to Customize > Project Settings. Under Set the default type, change it from Ticket to Task. That stops all new tasks and subtasks from being set as tickets.
Step 2:
Now we need a rule to set all tasks (but not subtasks) as Tickets. To do that, create this rule:
Then go into Settings for the rule and disable Run on subtasks:
That’s it!
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