What I’m trying to do. Just a week or so ago, I was able to create a rule that, whenever a form is submitted, would create sub tasks and assign task types to those sub tasks. The task types getting completed were the triggers to the workflows and follow up sub tasks I had set up after wards.
What’s not working or confusing. It seems it’s greyed out here in the screen shot,
Hi Kristopher, welcome to the community! Thanks for flagging this.
A couple quick checks that usually explain why “Task type” is greyed out for subtasks:
Is Task type a project field in your setup? If so, the subtask needs to be in that same project to edit the field. Subtasks aren’t automatically in the parent task’s project, so the field will appear disabled until the subtask is added to the project.
If you’re using a rule to add subtasks, make sure those new subtasks end up in the project that has the Task type field. Once they’re in the project, the field should be editable and rules can set it.
Simple workaround:
After the rule creates the subtasks, add them to the project that contains the Task type field, then have a follow-up rule in that project set the Task type value on entry.
If you’re sure the subtasks are in the right project and it’s still greyed out, can you share:
A screenshot of the rule step where you create the subtask and try to set Task type
Whether Task type is the native field you use in that project or a custom field
Confirmation that the created subtasks are in the same project as the parent task
For what it’s worth, it does appear there was some sort of change here @Iren_Vilaniso.
I have an old rule that created a subtask and was able to set the task type when I originally made the rule, but now I cannot update it (see below). The logic seems to think if you want to adjust this you must be trying to add approvals as opposed to a custom task type.
I’m running into the same issue. I was previously able to make subtasks custom task types, but I’m seeing the same thing where it’s grayed out when selecting the task type.