I am a virtual assistant working with a client with a problem logging into Asana.
She is able to log in with one email address (the one associated with the organization she works with), but not with the secondary email address (the one associated with her personal workspace).
My understanding is that she should be able to log in using either of those email addresses. Am I understanding incorrectly?
Assuming I am, what are likely causes for the fact that logging in with her secondary email address isn’t working?
It’s not a problem yet, but it has potential to become one, as she is planning to part ways with her organization in the foreseeable future. Once she does that, she’ll lose her access to Asana if she isn’t able to log in using that secondary email address.
In case it’s helpful, additional background information was shared here:
Thank you for your help!