TLDR: I have fielded several escalations this week that associates no longer have access to comment on tasks they created in my centralized project.
My team maintains a large project with many different feature requests for my org. Anyone in the org can submit a form to request a feature, and the form is set up to add the creator as a collaborator. Beginning last week, these collaborators can no longer comment on their own requests. My team can still comment, so I worry that it is a project permissions issue. It is not feasible to grant project permissions to every single requestor, since that is a data security issue. Can someone help me find the root cause for this issue or help me find a workaround?
Here is a screencap from one of the requestors(Vishal) trying to respond to questions my team(Greg and Katy) asked and is unable to, despite being listed as a collaborator and as the task creator.
I noticed that Vishal is a Viewer on the task (top right of your screenshot).
Can you check your project permissions (blue Share button, top right) and particularly the permissions on the Task collaborators or the Teams they are shared with, which may be set to Viewer? Try setting to Commenter instead.
Looks like the permissions are already set to Editor for task collaborators. But I found the below in one of the multi-home projects we use. Could this be overriding the permissions on the primary project?
Out of curiosity, is there a permission hierarchy in the Asana structure? I want to implement some proactive measures so that when new multi-home projects are made, we don’t run into this issue.
