Intermittent very slow API requests

English Forum Developers & API
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Last night (2026 02 18) for several hours (maybe around 8-midnight) and this afternoon (2026 02 19 around 3p) I experienced multiple intermittent delays in my app calling /users/me and also the typeahead function. Oncet he /users/me call took 20 seconds (for a user in 4-5 workspaces).

I then was able to reproduce the problem outside my app just with

https://app.asana.com/api/1.0/users/me

in the Chrome (also incognito) omnibar. Once it was 15 seconds, intermittently ok, and intermittently delayed (maybe 5+ seconds vs usual which is half that or less).

Is/was something going on that you know of? Any logs you can check to see if this was experienced by folks other than me?

Thanks,

Larry

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By the way, I ran the troubleshooting connectivity test but only after the fact; all green. And I’ve not had any problems with anything else in or out of Asana related to performance.

Thanks,

Larry

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I just did multiple tests of https://app.asana.com/api/1.0/users/me in Postman; all of my tests took 7 or 8 seconds per call.

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Hi @lpb and @Phil_Seeman, thanks for the report!

That does sound unusual. I checked our internal metrics, and at the moment, 99% of requests are processed in under ~3 seconds, which generally looks solid.

One common cause of slower responses is the use of additional opt_fields or sometimes opt_pretty or workspace. Could you confirm whether you’re using any of those in the requests where you’re seeing higher latency?

If not, the best next step would be to submit a support case so we can investigate this further.

Thanks for flagging this, and apologies for the inconvenience.

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I didn’t have any of those set in my Postman calls that I tested.

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Thanks, @dbrdak. I didn’t have any of those in either my app for this call or the omnibar test I did.

I haven’t noticed the problem recently, but definitely did that night, so I won’t file a support request now.

Thanks,

Larry

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7

That makes sense. Let’s keep this thread open, and if you notice any further performance issues with any of our endpoints, please feel free to post them here or open a support case, and I’ll be happy to follow up with our engineering team to see if there’s anything we can improve.

Thanks for the proactive feedback — it’s much appreciated!

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