Incorrect due dates in printed format

English Forum Critical Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing: When printing a report, my due dates all shift ahead one day. They show correctly in the same browser in the “live” format. For instance, the example below shows the task was due yesterday (7/7) in print, but today (7/8) in live.

Steps to reproduce: Go to a report, print.

Browser version: Chrome Version 75.0.3770.100 (Official Build) (64-bit)

Upload screenshots below:
Printed -

image
image702×30 6.19 KB

Live - image

2

Hi @KJ1 and sorry for the trouble here!

Let’s see if we can resolve that together! Before I escalate a bug to our Dev Team, could you reply to the questions listed below?

  • Is this happening consistently with all tasks of your project?
  • Is this also happening with tasks that do not have a due time?
  • Are you observing the same issue in the printing preview?

Looking forward to your reply!

3

Thanks Marie.

  • Yes, this is happening with every task in every project.
  • We do not actually use due times to our tasks - they just auto-populate with 7:00 pm when printed. (Related, if there was a way to choose to NOT display that when printed, that would be fantastic - it’s information we don’t use/need.)
  • Yes, the issue displays in the print preview, when printed to a printer, and when saved as a pdf.
4

Thank you so much @KJ1 for the additional info, I’ve gone ahead and filed a bug for our team to investigate; I’ll be in touch as soon as I have an update on my end!

5

Hi @KJ1 and thanks for your patience!

Just a quick word to let you know our team has pushed a fix to resolve this issue. The fix should be live in the next couple of days, so I’m marking this bug resolved, but please let us know if you’re still running into this issue after the weekend!

Have a great Friday :slight_smile:

6

Thanks Marie! I appreciate the quick resolution.

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