I can't log in to asana on the mobile app

I can’t log into Asana on my phone.

I’ve turned it on and off, updated it, and uninstalled and reinstalled Asana. When I try to login through my work gmail account it says “login error, there was a problem logging you in”.

1 Like

Hi @Nikki_Peple and my apologies for the late reply! Are you still running into trouble?

When you log in via your computer, are you using:

Hi Marie,

Thanks for replying! I figured it out - just needed to log in manually instead of through Google.

Thanks again for the response!

This message and its contents are confidential. If you received it in error, please delete it.

1 Like

Well played @Nikki_Peple, thanks for keeping me posted :slight_smile:

I just experience this issue with Google sign-in reporting an error. I, too, was able to bypass by manually signing in. May be worth looking into if this is intermittent behavior others are seeing.

This is a pretty non-intuitive method to login using SAML… most other apps that support SAML put some visual indicator to let the user know what they should do to login via saml. (i.e. a link to a SAML-specific flow that requires just your email address, for example). As a user there’s no way to know from what the (iOS) app displays that I can proceed with a SAML login by just putting in my email address.

Additionally, attempting to login to the app by opening it from my SAML app/portal (Okta) didn’t work, I was just given the usual login flow.

2 Likes