iOS login error

#1

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having difficulty logging in with iOS app with google account.
i have no trouble with Windows chrome browser.

#2

sorry in japanese.
it saids
log in error
it has been canceled

#3

Welcome to the Forum @Kazuma_Mori and sorry to hear you are running into trouble here.

Can you please try to manually log in instead of using the google account and let me know if you are able to log in?

Looking forward to your reply!

#5

@Natalia thank you fo reply. it looks the same even when I tried with email address.

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#6

I am having the same problem. Help!

#7

Hi @Kazuma_Mori and @hellosaraflowers and apologies for the delay in responding

Have you tried to uninstall and reinstall the App?

If this doesn’t help please try log in using the following instructions:

  1. Enter your username only (not sign in by Google)
  2. Click Continue with Email
  3. Manually enter your credentials

If you are still unable to log in I would recommend to contact our Support Team who will be able to take a closer look into this for you.

When you do, make sure to provide them with the following information:

  • the URL of this thread to explain you have already followed these steps.
  • The screenshot of the error you are getting
  • The version of IOS and what version of the Asana app you’re using

Please let me know if there is anything else I can help you with!

1 Like
#8

I managed to get in. Thank you for trying to help!

1 Like