How to manage asana licenses

[Vanessa_N]

Hi @Emma_Moench, sorry for the trouble. Your case is in the Support queue and they should reach out soon. Please avoid following up or submitting new requests as it can affect your position in the queue

Although we don’t have access to account details here, it’s likely your plan is set up as a division, which should help resolve the issue based on this recent product update:

@Vanessa_N

Hi everyone, adding some additional context here, but as @lpb said, it’s best to chat with Sales or Support directly since they can view your organization details and provide more specific information for your case.

We are currently updating how membership and licensing work in Asana to improve collaboration between paid and free users. With these changes, you can now have both paid and free users working on the same projects within your organization. Essentially, you’ll set up a “container team”, which will be upgraded to your desired plan, and assign paid licenses to the users within that team.

Members of these container teams covered by the paid plan will have access to the plan’s paid features across all of Asana, including in free teams.

If you create projects in the free teams where both free and paid users (members of the paid container team) are members, the paid users will be able to use paid features in these projects, while free users will only have access to free features. Free users will still be able to trigger rules and access forms created by paid users, as these features depend on that ability, but won’t be able to create rules or forms. Other paid features like timeline and custom fields will be available only to paid users.

We don’t have a guide article for this updated functionality yet, because although this change is already available for all mixed organizations (organizations with a mix of paid and free teams) there’s still some work to be done. But we will add an article to our Help Center covering this topic as soon as everything is ready.

I hope this makes sense!

That said, here’s what you would need to set up your division the correct way (assuming you are a divisional admin):

1. Create new “free” team(s) outside of your division, where all projects requiring collaboration between free and paid users should be placed.
2. Move any relevant projects to these new teams, removing them from the division.
3. Remove any unwanted paid users from the teams within your paid division.

If you’re unsure about making these changes, Support can provide more detailed instructions based on your account details. In the meantime, feel free to reach out if you have any questions!