Getting an error when trying to view all saved templates

English Forum Tips and Tricks
1

Briefly describe (1-2 sentences) the Bug you’re experiencing: When I click “Show more templates in [team name]…” the 2nd time (to show more), I get an error: Asana needs to be reloaded. I have gone through all the troubleshooting steps and still get the error.

Steps to reproduce:

  1. Create a new project
  2. Use a template
  3. By [my account]
  4. Click “Show more templates in [team name]…” to see more load
  5. Click “Show more templates in [team name]…” again to load more
  6. See error

Browser version: Chrome: Version 93.0.4577.63

Upload screenshots below: https://www.loom.com/share/75efd9d708604e07bb5c45aab88e228b

3

Hi @Pathstream, welcome to the Asana Community Forum :wave:t2:

As mentioned in the error pop up, you can reach out to our Support team with the unique error message received. Our Support team has access to additional tools that we don’t have here on the Community team to be able to look into the cause of this further for you.

You can contact the Support team by following the steps below:

I hope this helps! :slight_smile:

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