Getting 500 Server Error for API Calls

English Forum Developers & API
1

Hello Community,

We are using Asana Python SDK for API Calls to get Stories for the Tasks, but the SDK is throwing 500 error:

asana.error.ServerError: Server Error: Oops! An unexpected error occurred 
    while processing this request. The input may have contained something 
    the server did not know how to handle. For more help, please contact 
    api-support@asana.com and include the error phrase from this response.

The API Calls we are doing are as follows:

  1. Get all Workspaces
  2. Get all Projects in Workspaces
  3. Loop over every every Project and get all Tasks
  4. Get Stories for all the Tasks using SDK function: get_stories_for_task

In the stack-trace we can see the error is coming from get_stories_for_task function of Asana Python SDK.
Please see the Reference for function and API Endpoint.

Can someone help me out with this issue?

Thanks.

2

Hi,

Any chance to have access to the endpoint called with which params? I am using this endpoint every day successfully…

In the meantime you should do what the message says and send the error phrase to the API team.

3

Hello, @Bastien_Siebman Thanks for the reply,

Here is the API call:

API Call: /tasks/task_gid/stories

Params: {'limit': 50, 'opt_fields': 'gid,resource_type,created_at,created_by,resource_subtype,text,html_text,is_pinned,assignee,dependency,duplicate_of,duplicated_from,follower,hearted,hearts,is_edited,liked,likes,new_approval_status,new_dates,new_enum_value,new_name,new_number_value,new_resource_subtype,new_section,new_text_value,num_hearts,num_likes,old_approval_status,old_dates,old_enum_value,old_name,old_number_value,old_resource_subtype,old_section,old_text_value,preview,project,source,story,tag,target,task'}

Other Options: {'base_url': 'https://app.asana.com/api/1.0', 'item_limit': None, 'page_size': 50, 'poll_interval': 5, 'max_retries': 5, 'full_payload': True, 'iterator_type': 'items', 'opt_fields': 'gid,resource_type,created_at,created_by,resource_subtype,text,html_text,is_pinned,assignee,dependency,duplicate_of,duplicated_from,follower,hearted,hearts,is_edited,liked,likes,new_approval_status,new_dates,new_enum_value,new_name,new_number_value,new_resource_subtype,new_section,new_text_value,num_hearts,num_likes,old_approval_status,old_dates,old_enum_value,old_name,old_number_value,old_resource_subtype,old_section,old_text_value,preview,project,source,story,tag,target,task', 'timeout': 300, 'limit': 50}

4

Did you try requesting only for gid for example in the opt_fields just to rule out any issue with that long list of yours?

1 Like
5

Thanks, @Bastien_Siebman. We want all these fields in our integration so, we are providing the fields list in the API call. Only gid is not useful for integration.

6

My point was to isolate a possible issue with a value in your list. If requesting the gid only works, you can then request more and more fields until it breaks. Wouldn’t it help debug?

7

Got your point @Bastien_Siebman. Actually, we are not facing an error in our account but one of our support account so we will pass this message forward to our end.

8

@Bastien_Siebman Did you get chance to look into this?

9

I don’t work for Asana so I can’t look into anything :grimacing: