Getting 500 Internal Server errors

We’re observing 500 Internal server errors for different API calls from Asana API. We noticed this in following endpoints till now:

While fetching a particular user, we’re getting below error:

API request:
curl -X GET -H 'Accept: application/json' -H 'Authorization: ****' -A 'Jersey/2.31' ''

API response:

We’re able to get the tasks data if we retry the same API calls.

API request which was failing earlier with 500

curl -X GET -H 'Accept: application/json' -H 'Authorization: ****' -A 'Jersey/2.31' '<offset>&limit=100'

1 Like

Do you think it may have something to do with the “email” opt_field ?
I see you asked it in the first sample, but not in the 2nd…
I think that field is not always available depending on which endpoint you uses, but I am not 100% sure about it.
Just a hint on something you can try.

@Frederic_Malenfant Thanks for your response. I tried but it’s the same.


I am working with @Fivetran_Developers, and this problem is causing us some trouble as well

We can’t get the data into our data warehouse, which is causing some issues in our processes


Send this issue to and include the “Phrase” - that phrase tells Asana support exactly what and where the error is.