We are having an issue with Asana duplicating tasks in a project. Instead of moving tasks from one section to another, it’s duplicating the task and leaving the original task in the previous section.
Welcome to the forum, @Emm_Evergarden! Could you give a bit more info on what steps you’re taking that lead to the issue? Are you trying to set up a rule? Are you dragging/dropping one or more tasks?
4 posts were split to a new topic: Why is my project still showing in both teams after removing it from one team?
The most direct way to move a task from one section to another is with the section mover–click a task’s up/down arrow icon in list view, then:
Thanks,
Larry
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A post was merged into an existing topic: Why is my project still showing in both teams after removing it from one team?
Thank you Stephen!
We have previously used automations to move tasks from one section to the next. We made some adjustments to the sections and workflow. The automation began duplicating tasks instead of moving them from section to section after those changes were made earlier this week.
Automation 1: Screenshot - f583adeea7e344612cb7f153cf910122 - Gyazo
Result: Screenshot - f073cb3f8c22c960261119c3f7204e83 - Gyazo
The “TEST” has been duplicated from “Location Submission” to “Approved” instead of moved. This automation/workflow worked prior to us updating the project this week.
Ipb,
This isn’t even the issue we are having and this post shouldn’t have been merged with the other one that you merged it with. This is why it is so difficult to find answers to questions in these forums.
I posted more info per @Stephen_Li 's request and waiting for reply back from him.
Thank you.
@Emm_Evergarden - could you open one of the duplicated tasks and look at the activity feed (down where the comments are). You may need to toggle over to “All activity”.
What you’d be looking for there is any indication of how the task got created/updated. When rules run on a task, they show up with an activity feed item and a little lightning bolt that tells you what rule ran. Based on the screenshot of your rule, that shouldn’t be duplicating anything (I don’t actually think there is a rule action to duplicate a task), but perhaps something else weird is happening.
If that is not conclusive, there’s a chance this is a local bug (I can’t replicate it in my environment), in which case you should follow these steps to create a ticket with Asana’s support team:
Sure thing! Here’s a screenshot of the duplicated task:
So it’s not moving the task from the previous section (Location Submissions). Instead it’s duplicating the task in the “Approved” section and the original task is staying in the “Location Submissions” section.
Someone else derailed your topic/thread by asking an unrelated question which generated more unrelated responses; I split those off to another topic to deliberately keep this topic on your original purpose; I didn’t merge anything with this thread. I think it’s better now than it was before; hope you agree.
Thanks,
Larry
@Emm_Evergarden - Ah, I re-checked your first screenshot and I see the issue. Your rule is running on tasks and subtasks. In Asana, subtasks are not associated with their parent’s project by default, so when the subtask “moves” via the rule to the approved section, it’s adding that subtask to the project in that section. That’s why it looks like it’s duplicated (a subtask can live on the same project as its parent, which is what is happening here).
Depending on your setup, you could fix this by changing the rule to only run on tasks.
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This actually resolved itself today. Thank you for the help @Stephen_Li !
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