Divisions & Teams/Members pages not available

[Shadia_Ursula_Ali]

How in the world do we get ahold of customer support? It’s been two days. I am looking to do the following (free trial of Advanced plan, looking to upgrade to paid):

• Set up a division for my company so that I can upgrade only the users within the division. I don’t want to upgrade the whole company and with our non-profit discount, I don’t believe I can upgrade multiple teams? My company has a bunch of teams/free users right now in different departments, but I only want to license select users. Hence, a division seems to be the solution. I can’t seem to set this up myself and customer support hasn’t gotten back to me on this.
• The ‘Teams’ and ‘Members’ pages in my admin console say they will be available tomorrow. It’s been two days. Why aren’t they available?

I have been trying to get this set up for a few days now, but the lack of customer support is hindering my progress and my ability to onboard employees. I would appreciate some assistance or being pointed in the right direction/correct channels.

Thanks very much.

[lpb]

Welcome, @Shadia_Ursula_Ali,

Sorry, Support is experiencing a backup recently which they’re working through.

If you’re already in progress with them, then you have to be patient for their reply.

If you only made your request but nothing has been done yet, it might be an option to reach out to the Asana Sales team or your Asana Nonprofits contact, mentioning what you wrote here.

Thanks,

Larry