I have used Asana for ten years with clients and volunteer groups. Last week I received an email saying that starting October 15, Asana free plans will move to a limit of 2 collaborators per project and team.
The account it affects is a volunteer nonprofit board that has used the free plan for three years, well before the November 2025 change for new accounts. My understanding was that existing accounts kept the 10-user legacy allowance.
A few things have me unsure whether this is real or a mistake:
- There’s no banner or notice inside Asana
- I haven’t received any other communication
- I opened a support case marked urgent last week and it’s still open with no reply
- I can’t find anyone else discussing an October 15 change
Has anyone else received this email? And can anyone from Asana confirm whether legacy free accounts are being moved to the 2-collaborator limit?
With only a few days left, I’d like to know whether we need to make other plans for our board.