I’m creating a Project Template that our company will use, repeatedly, hundreds of times per year.
I was so thrilled to see Task Template options, so that I could create Task Templates that are already multi-homed in the right projects containing just the right kind of information in the Description box.
It seemed so obvious to me that Task Templates created under the Project Template would carry over, the same way Forms do. I made about a dozen Task Templates.
Only to discover two incredibly painful things:
None of those task templates are available on the mobile app, which is EXACTLY the users I had in mind when I created these templates.
Task Templates apparently don’t copy over to new Projects when the Project Template is used. Sure this cannot be right.
Is this really the case? I’m struggling to know really what the purpose of Task Templates are, then, if they cannot be copied from a Project Template into a new Project.
Is there any automated way to get those Task Templates available to ALL PROJECTS within a Team?
Otherwise, I’m going to have to create MOUNTAINS of empty tasks, multi-homed the way they need to be, in this Project Template, because there’s no option for the Mobile App users to use the Templates, and also because the templates don’t appear like they’ll exist at all after using the Project.
Hi @Matt5, thanks for taking the time to share your feedback with us!
All Task templates that you create in a project template should carry over when you create a new project from the template.
If your task templates are not copied over, could you please try to open Asana in a private/incognito window and try to create a new project from the template? If the issue persists, please contact our support team and send them the URL of the project template where you created the task templates and the project created from the template where the tasks templates where not duplicated. With this information, we will be able to have a closer look at your project setup and fix any issues.
In regards to your second question, unfortunately, task templates are not supported on mobile at the moment. This is something our product team is aware and hopefully we will implement it in future updates.
I hope this helps! Let me know if you have any other questions!
Emily, thank you for the reply. Apparently there is a time delay of some sort for Task Templates to actually show up available in projects that were copied from a Project Template.
Yesterday, none of my task templates showed up. I see them today, however. I’d say for at least 30 minutes, the task templates weren’t showing up. I came across (How to use task templates in Asana. • Asana Product Guide) which says at the bottom of the page " * Task templates don’t currently copy over when you duplicate projects." Reading that comment sorta validated my experience, that the task templates didn’t copy over. Thankfully that was not the case, they do copy over, just took longer than I would have expected.
I think the same thing happens with Forms. I was experimenting with Forms the other day and discovered that new Projects from the Project Template didn’t copy forms over… until later in the day when they suddenly were available in the new Projects I had copied.
So, at least in my case, there’s some sort of time delay.
Thanks for the heads up, @Matt5! I will file a task to our Content Team so we can update the guide article with the latest information
In regards to the delay you are experiencing, I believe this can be related to the amount information you are copying over. Usually bigger projects last longer to duplicate completely than projects with just a few tasks and information. If you still experience very long delays, I would encourage you to contact our support team so we can have a closer look at this issue. Unfortunately, I don’t have the tools in the forum to see details about the delays.
