Customised Emailed Notifications to Customers after task actions

At our company, we are trying to use Asana as a one-stop shop for all project management activities for our customers. So instead of sending out meeting minutes via email, we have created a task for project meetings in our Asana project for that customer and each individual subtask of that parent task is a different meeting date and event. (Our customers are external to the organization.)

The problem lies in that in a body of meeting minutes, there can be several updates to that task before it is declared “Completed”. I have postponed adding collaborators to the subtask until the moment I am ready to call it complete allowing me to add my meeting minutes and all attachments. The thought was that if I postponed adding the collaborators until just before I declared the task complete, only one email would be sent to the customer. Instead, for each individual activity (multiple attachments and added comments containing the body of the minutes), the customer received a separate email. She was blasted with 4 separate emails to account for one update.

**The feature enhancement I am recommending is that there a notification decision pop-up that allows the task owner (or maybe anyone with Edit capabilities) to use when completing a task to identify what would be embodied in the emailed notification instead of an email for the Task Completed, each Comments added to the task (or subtask), each attachment uploaded to the task. **

Furthermore, for those with comment only access, that the user would be provided a decision pop-up that allows them to send a notification to the project owner, to the task owner, to one or more collaborators listed, or to all.

Hi @Tom_White, welcome to the Asana Community Forum :wave:

Thanks for taking the time to provide this feedback!

While this feature isn’t available at this time, hopefully it’s something our Product team can implement in the future.

I’ll keep you posted and let you know if we have any updates :slight_smile:

Thanks Rebecca! Our team was talking about it just today as well. Would really make it easy to offer notifications to our customers. Did the upvote and hopefully the product team can prioritize this soon enough :slight_smile:

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