Hi folks,
My team is considering new platforms for project and budget management - I’ve been run around in circles a few times with the Asana customer support team, being handed from one person to the next, often having to restate myself, our organization’s needs, and what features we need. Each time, I’ve encountered representatives that seem to have no in-depth information available, forget key details already conveyed (like add-ons, subscription tier, etc.). I even recently received a quote from Asana for a subscription that contained none of the correct details I had provided (they even sent to the wrong member of my team). I am curious if this is a shared experience with other people using Asana when they need customer support.