Commenter guests in same project seeing each other as @Private User

[Kristin_Hull]

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Briefly describe (1-2 sentences) the bug you’re experiencing:
We have invited our client users to the same project plan with a Commenter level of access. They see each other as @Private User.
According to the documentation, this should ONLY happen when they aren’t part of the same team or project.
This has been a bug at least once historically, maybe twice:

Guest are seen as private user, even inside the same team or same project

Hello, Since this morning suddenly it is happening on my Asana account that all the team and project members who even have full access in teams as they can edit it as well and the projects are public as well but still members are seeing each other as private users. Also, they are not able to see each other while tagging each other in comments. This issue started happening this morning as till yesterday all was OK. Please resolve my issue and tell me what to do? I am using Asana on Google Chrom…

Steps to reproduce:
Invite two users as guests to a project as Commenters. Ask them both to comment on the same Task. Check what they see when they read each other’s comments in the thread.

Browser version:
Unknown

What version of Asana are you using (Personal, Starter, Advanced, Enterprise, Enterprise+, Premium, Business or legacy Enterprise)?
Enterprise something, not sure, I am from degreed.com

Upload screenshots below:

[Vanessa_N]

Hi @Kristin_Hull, apologies for the trouble. I can’t seem to be able to replicate this on my end. When adding two different guest accounts to a project, both can see each other’s names.

Unfortunately, here in the Forum our access to account details is limited. To investigate this further, please submit a request to our Support team and share the guests’ email addresses with them. They will have the necessary tools to assist you.