I am trying to use my Asana Personal Account. But the mobile app version is noting that I am “offline” and does not allow me to move my tasks between sections. The desktop app has a constant window asking to subscribe to a plan. It does not allow access to the desktop app.
I have contacted Asana Help Contact via their online form. Not even an acknowledgment that they have received it or not.
I cannot work on the mobile app as I cannot sort out my tasks between sections by priority. I cannot access the desktop app at all. Very frustrating.
Hello @khawajamamun
Sorry to hear this. Can you confirm that you were able to create a support ticket?
You can contact the Asana support team through our Asana Support chatbot, which can be found at the bottom-right of the Help Center homepage. This method allows us to collect more information about your issue and effectively place your ticket with the team best equipped to assist you.
Click the chat icon in the bottom-right corner to open the Asana Support chatbot.
Briefly describe your issue in the chat window.
If the suggested Help Center articles do not resolve your issue, click Yes when asked, "Would you like support for this question?" to submit a ticket.
Enter your first and last name, email address, and any additional details about the issue.
The chatbot will attempt to identify the nature of your request; you can approve the selected topic or decline it and choose the topic from a list. General topics appear first, then more specific ones (e.g., Logging in > Password verification link).
Provide any other relevant details and attach files like screenshots if they would be helpful.
The chatbot will confirm that your request has been received. You’ll also receive an email at the address you provided. When logged in, you can view your newly opened case in the Asana Customer Portal.