Cannot delete goals as admin

[Will_Kaplan]

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Briefly describe (1-2 sentences) the Bug you’re experiencing: I um unable as an admin to delete goals from both legacy users as well as current users. Even though 3 of the 4 I’m trying to remove were created by people who are still at my org, they are also unable to remove their goals. Trying to start 2024 off fresh.

Steps to reproduce: Go to “marketing team goals” and attempt to delete.

Browser version: Chrome Version 120.0.6099.129

What version of Asana are you using (Basic/Premium/Business/Enterprise)? Business

Upload screenshots below:

[Bastien_Siebman]

It might be surprising to you but in an Asana, being an admin (or super-admin) doesn’t give you all the rights. It might be the case here.
Regarding legacy users, you’ll have to turn to the support to get them to unlock those goals for you.

[Simon50]

Support is useless for me… I raised the ticket a week ago and provide very clear description that I need change owner of all goals of particular user… and instead of help they start send me instruction how reassign the tasks…
Is support only one way to do it?

[Bastien_Siebman]

Yes they are sorry