I recently shared a little bit of my frustration in the feature request for this.
I’ve been in charge of rolling out Asana at our organization, and overall, I love the idea of having one person responsible per task—things stay clear and straightforward in most areas. However, I’ve run into some frustrations when trying to get other departments on board. We don’t want everybody using different tools, because that means extra subscriptions, more places to check, and a general sense of disconnection.
One of our biggest challenges is the Operations department. Their tasks usually involve two, three, or even four people—anything from construction work and engineering maintenance to room setup and cleaning. If we split everything into multiple tasks, it gets tricky to keep track of comments and updates, especially since many people in the field aren’t constantly at a computer or super tech-savvy. On the flip side, if we keep just one person as the “responsible” user, how do we accurately track the other workers workload or see which tasks they’re assigned on any given day?
Yes, there are more specialized tools for facilities management, but we’d rather keep everyone on the same platform to streamline workflows and keep everything connected. If Asana offered more flexibility in handling these situations—like allowing shared responsibility without losing clarity—it would really help expand its use cases and get even more departments on board.