Running into some strange behavior and wondering if anyone else has experienced it and has any idea how to resolve it?
We have been using Slack for about 5 years and we integrated Asana with it around the same time.
We have some users who had created fanciful ‘nicknames’ and profile names in Slack way back at the beginning. To be more professional, we now enforce that users use their real name or nicknames that are more accurate/reflective of their real name and we are trying to make sure they have parity with their member name in Asana (or at least are very close to their Asana profile first name).
As such, these users have updated their username in Slack, but whenever we use the feature to create an asana task off of a Slack message, it autopopulates with their original username? In some cases, these users have changed that username 6+ months ago.
I tried removing the Asana Integration in Slack and then re-adding it hoping that it would poll the member list and refresh these details, but the issue still persists. Since the old username doesn’t appear anywhere in slack, this really looks like a problem with Asana?
Is there any way to resolve this issue and flush / refresh the cache of linked usernames between Slack and Asana.