Hi @Martin_Brice, sorry to hear about this trouble.
You mentioned in your reply that you used to chat bot to submit your request, and that you ran into a redirect issue. Can you confirm if you tried the other workaround, submitting your request via the form instead?
In the meantime, as @Phil_Seeman mentioned, feel free to share more details about your rule setup and what’s not working, and the community might be able to help you sort this out.