Asana not allowing times input for certain tasks

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Briefly describe (1-2 sentences) the Bug you’re experiencing: When adding calendar tasks into Asana, we usually can input times. Currently, the program will not allow us to input a specific time - jumping to an hour before or not allowing for a.m./p.m. distinction.

Steps to reproduce: Add new task to asana project (De-Stress Fest 2023) > click clock to add time > select time

Browser version: Chrome 116.0.5845.187

What version of Asana are you using (Basic/Premium/Business/Enterprise)? Business

Upload screenshots below: See this video

HI @Anna_Paladini, thanks for flagging this and sorry for the trouble. I could not replicate this behavior in Chrome. Can you check if the issue persists in an incognito window or in a different browser?

I am having the same issue in Chrome. Trying to set a time of 9:00am, it’s saving 8:00am…

Hi @Alyson_Rinaldi sorry to hear that you are running into the same issue. Can you also confirm if this happens in different browsers and/or incognito window?

@Vanessa_N It did the same thing in Incognito and Safari.

We are seeing this irregular behavior with the time fields as well. In our case, the problem has been occurring after a task has been generated from an Asana form designed to capture event details. In our form, there are two ways to enter a time for an event…(1) from the date/time selector and (2) from an open field for the “Event Time” (side note: We included both options because the date selector doesn’t work well for events with multiple dates) The issue surfaces after the task is generated from the form and a human screener tries to add the time info into the appropriate fields. As an example, trying to input 2pm as start time results in auto-changing both the end time to 11:59pm and the due date to the next day.

Immediate attention is needed to address this bug. Thank you.

Browser: visible on Chrome & Firefox
Version: Enterprise

Hi everyone, sorry for missing your replies here. I have reached out to our Developers about this issue and hope to get a reply soon. Since we could not replicate this on our end, would any of you be able to send me a private message with a screencast? This would really help them investigate the problem. Thank you!

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Briefly describe (1-2 sentences) the Bug you’re experiencing:
Tasks keep confusing the time that you select on the start & due date. This has happened multiple times in the past and all our users are experiencing it in our domain, including when filling forms. Watch the gif below.

Browser version:
Desktop App & Any Browser

What version of Asana are you using (Basic/Premium/Business/Enterprise)?
Business

Upload screenshots below:
ezgif.com-video-to-gif

Hi @Esteban_Giannini, sorry to hear that you are experiencing this issue with due time. This has already been reported to our Developers, and although we don’t have an ETA to share yer, they are working on a fix. I’ll merge this topic into our existing thread so you can follow the updates :slight_smile:

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Hi @Vanessa_N, I was wondering if there have been any updates on this?

In our case, I’m pretty sure it has to do with the daylight saving time change here in New York, which takes place on March 10th.

When I set times for tasks before March 10th, I have no issues with the time. However, for tasks with dates beyond March 10th, there is a 1-hour discrepancy.

Looking forward to your response. Thanks!

Hi @Esteban_Giannini, unfortunately we are not able to share an ETA yet, but I’ll pass this additional information along to our team, and hopefully it will help expedite the process. I’ll keep you posted.

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@Vanessa_N any progress with this? My client is impacted, he is the internal champion, and that’s very uncomfortable for them because they went out of their way to support Asana internally…

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Hey @Vanessa_N I’ve encountered another glitch. Once you set the date and time, it won’t let you switch it to a different one. Even though it appears like it’s changing, it reverts back to the original one. Please check out the recording:

ScreenRecording2024-02-01at12.25.10PM-ezgif.com-video-to-gif-converter

Hi @Bastien_Siebman, unfortunately the Developers don’t have an ETA to share yet, but I can see them actively working in the escalation report. I’ve reached out one more time to check if we can share anything.

@Esteban_Giannini, I can see a similar report in the escalation, but I’ll add the screencast provided to the report.

As soon as I have any news I’ll inform you. Thank you again.

2 Likes

I also saw @Esteban_Giannini’s issue in my environment yesterday; just seconding.

Thanks,

Larry

1 Like

Important note: To help us resolve your issue as quickly as possible, please ensure to fill out all the sections below. Do not share any private information such as email addresses or phone numbers - This is a public Forum!


Briefly describe (1-2 sentences) the bug you’re experiencing:
-set Due date from now 9.2.2024 to future 31.3.2024 with Add Time 10:00h AM it is byself switch to +1 hour = 11:00am

Steps to reproduce:
-in Project create new Task, in editing window set Due date to future 30.3.204 add Time and set 10:00h am, and then click to change date to 31.3. in mini calendar window and in same time is change the time to +1 hour but byself automatic and that is bug
-it happens in my personal private asana too, no matter user or project or team

Browser version:
-Edge 121.0.2277.106

What version of Asana are you using (Personal, Starter, Advanced, Enterprise, Enterprise+, Premium, Business or legacy Enterprise)?
-Web version Personal, Desktop version Organization JIC

Upload screenshots below:

in history in this forum i found similar case:
" Unable to set correct due date time"

BEFORE , ok status, PIC number one, up is pic number two AFTER with bug

Hi @Karel_Novosad, sorry for the trouble. This issue has already been escalated to our Developers, and they hope to have this fixed in the next couple of weeks. I’m merging your report with the existing thread where we will be sharing updates. :slight_smile:

2 Likes

When I attempt to set a due date time within the hour it jumps to the next hour.

Video: https://www.canva.com/design/DAF8oGCtpJk/BtWXYOC6DYki-HcNi52ERg/edit?utm_content=DAF8oGCtpJk&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton