Asana doesn't create the project templates

Hi Asana,

I created multiple new projects, it just isn’t loading the various tasks from the template. It says that it will load in due time, but the first project is already 2 hours “under construction”. I now created 10 new projects at least, and they all get stuck after a certain point.

Steps to reproduce:
Just create a new project from a template, then let it load.

Browser version:
Chrome, latest update.

Upload screenshots below:

Welcome to the Forum @Mathijs_De_Kleer :wave:

I’m sorry to hear that you are running into trouble here. In order to investigate this further, could you please provide the following information:

  • Do you get any error message during the process?
  • Were you able to create any of the Projects you mentioned?
  • Could you please confirm if you are running into the same issue while using another browser or an Incognito Windows?

Looking forward to your reply!

Hi Natalia,

I can confirm that:

  • I did not get any error message

  • I was able to
    create the projects, but the **tasks from the templates do not load in fully!**I see approximately 10-15 tasks loaded, but there are over 150 tasks which should be loading in. so: the project is in your provisioning portal, but simply does not load fully.

  • An incognito window or using another browser isn’t the problem. Because I can log in there and the projects will also not
    be provisioned.

A simple suggestion: go to your back-end, confirm that the project haven’t been loading fully and fix the solution in my personal account.

Kind regards,


Thank you for the quick follow-up @Mathijs_De_Kleer. In order to investigate the issue further, we would need access to some personal information that can’t be shared publicly in the Forum, so our support team will be in a better position to help.

In order to speed up investigations on their end, could you please provide them with the following information?

  • URL of the Project template
  • URL of the new Projects created

Again, so sorry for the trouble and for not being able to help you further via the Forum! If there is anything else I can help you with, please let me know!

Great, thank you natalia!

Thank you for the very quick responses!

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