504 Gateway Time-out when doing a google sheet export from portfolio

Briefly describe (1-2 sentences) the Bug you’re experiencing:
504 Gateway Time-out when doing a google sheet export from portfolio, and the existing syncing live data is blank inside google sheets

Steps to reproduce:
go to a portfolio with several projects. Export to sheets -> time out error

Browser version:
chrome on Mackbook Pro: Version 87.0.4280.88 (Official Build) (x86_64)

Upload screenshots below:

Screen Shot 2020-12-10 at 5.24.56 AM

Hi @Kenny_Lemon, thanks for your report! Our support team have received some reports about this issue and our development team is working to solve it. I’ll keep updated as soon as have any news!

Let me know if you have any questions in the meantime!


thank you for letting me know, we appreciate everyone’s hard work!

Quick update here, @Kenny_Lemon! It appears this issue is more on Google Sheet’s side affecting the ability to import data as discussed in this forum link:

As a workaround in the meantime, you might need to delete and re-export your files multiple times. I do apologize for the inconvenience here and I’ll share more information as soon as we know more about this issue.

1 Like

ok ill try that

@Emily_Roman oh gosh that worked!

1 Like

I’m glad to know is working now @Kenny_Lemon! :slight_smile:

Hi folks,

This issue should now be resolved, so I’m closing out this thread! Please don’t hesitate to reach out if you un into other issues!