Unable to log in to Asana Support Portal (Salesforce error)

[Pascal_Frey]

Hi everyone,

I’m having trouble logging in to the Asana Support Portal. I keep getting an authentication error in what appears to be a Salesforce login window. I can log into app.asana.com just fine, but whenever I try to access the support portal (Salesforce) I get an error message.

Here are the steps I’ve already tried:

1. Clearing cookies/cache and switching browsers (tried Chrome, Firefox).
2. Using a private/incognito window.
3. Logging in directly via app.asana.com works with no issues.
4. No SSO

Despite this, I still see the same error message every time. Are there any other steps I can take to resolve this, or another way to contact Support if the Support Portal login is blocked?

[Rashad_Issa]

Hello @Pascal_Frey

I just tried and I got the same error from a normal browser.
swopped to incognito and I was able to log in and start the contact support process.

Can you please try incognito and see if that works?

[lpb]

@Pascal_Frey,

See How to contact our Support Team.

Thanks,

Larry

[Pascal_Frey]

Hi Thanks,

I tried that as well. In incognito mode, at least I can access the forum. Unfortunately, the chatbot is also blocked. Every time I enter the contact details, the process is interrupted with the comment: “Unfortunately, a system error has occurred. The chat will now reset in this window.” Is there no way to create a support ticket?

[Pascal_Frey]

@Rashad_Issa

incognito

yes, incognito works – Every time I enter the contact details (chatbot), the process is interrupted with the comment: “Unfortunately, a system error has occurred. The chat will now reset in this window.”

[lpb]

@Pascal_Frey

I tried that as well.

@Pascal_Frey, In the post I linked, did you see this? Use Option 2:

[Pascal_Frey]

I did. thanks!