The Asana desktop-app logged me out, and I can’t log in again. I only get the option to ‘register with Asana’, fill out my email and then it triggers a web-page, but when I enter my credentials I get “Error Not Authorized”.
Yet, I can log into Asana directly in a browser, and everything works fine.
I have changed my password, but that doesn’t change anything, and I can’t access the Help service because I have to log in for that as well (incognito mode doesn’t work).
@Stephen_Li or another ambassador maybe? I also still can’t access the Help service because very time I launch https://help.asana.com/ it immediately triggers a log in process that then times out, giving a page “SalesForce Probleem met inloggen We kunnen u niet inloggen vanwege een authenticatiefout.” [SalesForce Issue with log in We can’t log you in due to a authentication error].
Hi Larry (@lpb ), Thanks for getting in touch. I followed the steps you send and am now able to use the chatbot on the help-page, but that wasn’t able to answer my questions so send a case to support (support@asana.com), from which I immediately got an automated email that the support email is no longer being monitored and that I should try the chatbot So that might be an issue Asana might want to pick-up as well…
Hi @Nienke_Jelles, I’m sorry to hear you’re still running into authentication issues with our Help Center. Just a quick note that the email address support@asana.com has been deprecated for a while now.
Since this authentication issue is tied to the login process, even using an incognito window won’t help if you’re trying to log in, and the login itself will unfortunately still fail. However, if you open the Help Center in incognito and don’t log in, you should be able to submit your request via the chat without any issues.
If the problem continues even when you’re logged out and using incognito, could you kindly copy the full URL from the page where the error appears and DM it to me? That will help our Support team investigate what’s going on.
Regarding the “Error: Not Authorized” message in the Desktop app, this usually happens when the email address entered in the second login screen doesn’t match the one used in the first screen. I tested this out and added a screenshot below for reference:
Could you double-check that you’re entering the exact same email in both login steps? Sometimes, when using autofill or copy-paste, an extra space can sneak in and cause issues, so typing it out manually can help avoid that.
So that might be an issue Asana might want to pick-up as well…