Project Access Issue for Super Admin

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1

We are facing the following issues and require your support:

  1. Our client is a Super Admin, but was added to a specific project only as an Editor.

  2. The original Project Admin is no longer in the system .

  3. Due to this, the Super Admin is unable to update permissions or assign a new Project Admi n.

This leads to an important concern:

  • What is the functional purpose of the Super Admin role if it cannot override or manage project-level permissions in such cases?
    We kindly request a clear explanation for this limi tation.

Additional challenge:
4. We attempted to resolve the issue using Work Access Mode, but one of our clients is on the Division Plan, where this feature is not available.
5. Hence, we need guidance on how to proceed with updating project access or bypassing the restriction to make the required changes at the project level.

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Hi @Bhumika_Bihani , thank you for posting!

It will be hard to assess the situation without the visibility of your account, so I would recommend reaching out to our Support Team for help! They will be able to have a look at the access and give you a detailed assessment and support in this situation.

Please complete the steps outlined here to create a ticket for our Support Team.

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Hi Joanna

Thanks for the help
I have tried connecting with support as well they have suggested Work Access Mode but as said this feature is not available hence looking here to get some solution

4

Hi @Bhumika_Bihani , I had a chat with the Support Team, and they have remarked that your Support ticket was closed because they did not receive your response to the troubleshooting steps they offered. Could you please check your mailbox for any email correspondence with our Support team regarding the topic you reported, complete the troubleshooting steps, and reply to the ticket email with your findings so our Support team can help further?

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