Hello,
Me and my team have been facing an issue with Asana today. The ‘Projects‘ section on side panel is missing along with all the projects. All of us are still part of projects but we need to search them on the search bar.
We have tried refreshing the site and everyone seems to have the same result. I am attaching the screen shots for review. Kindly help me sort this out.
I have also tried accessing the workspace using incognito mode, but it’s still the same.
Welcome, @MMirza, and sorry.
Try these troubleshooting steps, then please create a support ticket: see How to contact our Support Team.
Thanks,
Larry
Thank you Larry,
I have tried all these troubleshooting steps, but it’s still same. I’ll contact Asana support and hopefully this resolves soon.
Having the exact same problem here, except I also cannot create new projects. It keeps telling me I have to be a member of a team. Never had that issue before. This is maddening!
I just noticed that if I star a project, it shows up in the sidebar under Starred, but the main list of projects is gone and, of course, the big one is not being able to create new projects.
Did Asana Support ever get back to you to resolve this issue? I reached out, but am hearing nothing but crickets.
I’m having this issue also! Only six projects are showing in the sidebar and I have at least 10. I can see them elsewhere in the app, but not the sidebar. I however, can still create new project!
I just checked and I also can’t create any new project. It doesn’t give me an option to create one.
Yeah I have also recommended my team to starr the projects just to have an easy access.
They did approached me, we had some emails, and now after 19th Nov, no response.
The help centre just shows a mark labelling that my request has been ‘escalated‘.
I hope it gets resolve soon.
Can we get a resolution on this?
Are any of you engaged with Support with active tickets? What are they saying?
@Forum-team, might this be a candidate for escalation?
Thanks,
Larry
I have also just submitted a ticket - hoping to hear something!
Hello Everyone!
@lpb Larry, thank you for flagging!
@MMirza , sorry to hear that you are still waiting for the resolution of your ticket. I have now escalated the matter internally, to make sure the ticket reaches a speedy resolution. I have also referenced that other users are affected by this problem, to bring attention to all the cases.
Thanks for your patience, everyone! We’ll work on bringing this to a conclusion together!
Yes, I did submitted my ticket a few days back, and it shows a mark labelling ‘escalated‘.
Case number: 08090564
Thank you @Joanna_Czarnobilska. Hope to get a resolution soon.
Having the exact same issue as listed from MMirza. Working on submitting a ticket.
I also had this issue in a client’s space, but this link should work for everyone, until this issue is fixed:
https://app.asana.com/0/projects/browse
(This is the link when you normally click on Projects in the sidebar)
Not a solution, just marked as such to elevate a key reply
Hello, @MMirza you should have already received a contact from the Support Team. Let me know if you need any further support.
If anyone else experiencing the same problem has not received any Support updates in an extended time, please also let us know.
Thanks everyone for your patience and efficient communication
