Hi there,
I have enabled 2FA. How can gain access to my Asana account in case I lose my smartphone? I do not see any option for recovery or Backup codes.
Thanks for your reply.
Tom
Hi @howdytom, thanks for reaching out! As it stands, two-factor authentication doesn’t support backup codes. If you have any issues logging in with 2FA once it’s been enabled, please contact our support team following these steps: How to contact our Support Team.
Alternatively, if you are part of an Enterprise Organization, your Admin can disable two-factor authentication, so that you can gain back access to your account if you lose your device.
You can learn more about this feature in this article: Two-factor authentication in Asana. • Asana Product Guide
I hope this helps!
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When you configure two-factor authentication, you’ll download and save your 2FA recovery codes.
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