Asana keeps your team organized and efficient—until external requests from clients and partners start coming in from every direction. Emails, web forms, and scattered messages quickly turn into a mess of copy-pasting and missed follow-ups.
That’s where Hipporello’s Service Desk for Asana steps in. It transforms your Asana workspace into a powerful request and support management hub, allowing your team to receive, manage, and respond to external requests—all without leaving Asana.
What Is Hipporello’s Service Desk for Asana?
It’s a service desk tool that turns form submissions and emails into organized Asana tasks, with full context and automation, allowing you to manage internal and customer requests in Asana.
Watch the 3-minute video below for a clear overview and the basic functions.
Hipporello’s Service Desk for Asana makes request handling fast, organized, and efficient while you’re supporting customers, employees, or partners.
Who Should Use Hipporello’s Service Desk for Asana?
This solution is ideal for any team that wants to manage external or internal requests efficiently without leaving Asana. Use cases include:
- Customer support teams needing a lightweight help desk in Asana
- Small business owners collecting employee or customer requests
- IT support teams managing internal technical issues
- Operations and admin teams handling feedback, forms, or internal questions
Why Hipporello Is More Than Just Forms
Forms are just the start - 2-way communication is key
Other forms solutions can collect data and create tasks in Asana, but they fall short when it comes to follow-up. With Hipporello, every request becomes a two-way communication thread. Replies from external users show up as comments in the Asana task, and your team can respond directly from Asana.
Support Requests via Email? No Problem.
Many teams rely on email for incoming support requests. Using Hipporello, you can turn emails into tasks automatically. Simply link your support email (like support@, sales@, marketing@) to your service desk, and each incoming message becomes a new task in your chosen Asana project.
Advanced Forms + a Branded User Portal
With Hipporello, forms go far beyond basic data collection. You can create fully customizable forms with required fields, conditional logic, file uploads, and pre-filled values via URL parameters.
You can also activate a branded user portal where requesters can submit forms, track the status of their requests, and communicate with your team. Requesters don’t need an Asana account for that as they will interact with you through the user portal.
Automate Workflows and Responses
Hipporello lets you automate responses, assign tasks based on form inputs, apply tags, and trigger workflows—all without needing to write a single line of code.
You can also create smarter, more responsive forms by adding conditional logic and using templates.
Stay in Asana—No New Tools to Learn
Unlike traditional help desk tools that require learning an entirely new system, Hipporello keeps your team working inside Asana. Everything happens within the platform your team already knows and uses every day. The setup is simple, intuitive, and designed for Asana users. No steep learning curve, no complex integrations.
Getting Started with Hipporello’s Service Desk
Here’s how to launch your Asana service desk in under 10 minutes:
1. Connect your Asana workspace → Choose the project where new tasks should land.
2. Create your first form → Use drag-and-drop to build a contact, support, or internal request form.
3. Submit a test entry → Submit a test request and share your portal or embed it on your site.
4. Set up email-to-task → Link your company or team inbox to Asana via Hipporello.
5. Customize your user portal → Add logo, colors, and form groups.
6. Configure automations → Assign based on form data, send auto-replies, and more.
Start your free trial now! Got questions? Feel free to ask them here or use the chat operator on our website. Visit Hipporello’s website and our Asana apps directory listing.