Hi there. I commonly use Asana as a designer. A team assigns me a task and I look to the ticket to read the information.
I experience friction with the interface when I have to select “see more” on every comment thread. Having to take an action to access the information in the ticket feels like a hurdle. My expectation would be that all comments would be open by default.
If your user testing has shown that people prefer a collapsed view, I wonder if it can be a preference setting in a user profile.
Is this something that already exists or is being explored in the Product development pipeline?