Android App - My Tasks - Sections missing with no scroll

English Forum Critical Bugs Closed
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1

Im using two different phones and getting the same fault on both.

Google pixel 9 pro xl.

Xiaomi Mi 10t pro.

Asana version 8.73.3 (8730300).

I open My Tasks, open a task, then on the rop right where you can press the Sections part with the down arrow,i press that and it only shows 5x sections with no scroll option. Multiple sections are missing.

I had version 8.72.3 (8720300) on one phon and that was working as it should. I upgraded it to the version above and it then had the fault.

I have cleared all data and cache, uninstalled the app, rebooted the phone, reinstalled the app. None of these solved the issue.

Is it version 8.72.3 that is at fault?

2

@Jimmyss,

I’ve been having the same problem on Android and reported it to Support a few days ago with no resolution yet.

Please also report to Support: Create a support ticket: see How to contact our Support Team.

Thanks,

Larry

1 Like
3

Please send me the ticket number in a private message so I can check on the status and determine if it needs to be escalated.

4

dm sent, thanks

5

Same for me; I sent you a DM too, @Stefan_Kirilov. Thanks!!

6

Hi

I now have a different issue when pressing the same section.

This is both in the version i stated earlier, and in the updated version just released in the play store.

Now i get at the bottom of the screen

Your offline. Try again later.

This is both software versions inc the latest ane both phones

Ive reported this to support but its not solved.

Its now worse than before

7

Its now unusable on both android phones.

Yes ive rebooted, checked i have internet access etc etc

8

@Jimmyss, I’m sorry to hear that.

@Forum-team, Can you help Jimmy (and me; my request is still open and I’m still having the problems I described).

Thanks,

Larry

9

just to let you know,

if i downgrade to version 8.72.3 (8720300) - it works perfect as it should. its the newer versions that have the problem.

10

Hi everyone, just wanted to let you know our support team confirmed this is a bug and we are currently investigating. We will let you know once it’s fixed! Thanks for your reports here!

1 Like
11

Hi all, we have deployed a fix for this issue, please update your app to the latest version available! Let us know if the issue persists :slight_smile:

12

@Emily_Roman, I’m afraid it’s still not working for me, and I reported that yesterday to Support on my ongoing email thread with them on this issue and another two with the Android app. Below is what I wrote:

Re fix to sections selections: I tried to test that just now and after tapping the current section and expecting it to show the menu, instead it showed the error message footer below:

image
image600×174 15.1 KB

I’m definitely not offline, as the top bar indicates, and because I just successfully changed the task’s date, etc., so that’s a new bug for me. I was on 8.76.2, so I updated to 8.76.3, but no change; I repeated the same behavior on that version. Can you please escalate that new issue?

Thanks,

Larry

13

Just upgraded two phones and still the same issue, its not fixed.

Just tried version 8.75.5 (8750500) and it still has the same error as above.