Hi dear support team! I really need your help (I created support ticket 1210526).
My family and me lost access to all our joint project with more then 1 members. It happened suddenly from Friday to Saturday last week and appeared message ‘private projects can no longer be viewed’. I can’t even read tasks in the projects. There is no problem in web and Mac (laptop) software, but there is only in iPhone.
We have got iPhones from iPhone 7+ to iPhone 11 and now have got asana mobile version according the last possible iOS version and its not possible to update upper version (asana request to do iOS update and now it’s not possible). Cause I did not implement any updates for a long time I guess that the issue came from Asana server site and not from my iPhone. Please help my family and me return access without app update.
I reinstalled app and it didn’t help.
I tested creation of new project and found out that it happened only after I added more then 1 members in project. Here is change of work logic on my iPhone since last week and it came without app update. My family finally lost asana as a tool on iPhone. Here is a screenshots:
the issue:
I noticed that and hope it helps support team to find solution without app update (because on my iOS it’s not possible):
If I use function … → ‘Make public to’ for the project I get access back but after data synchronisation project would be blocked again on iPhone (not in Mac or Web).
if I remove second member (only 1 remain) app gives me access to the project back.
if I create new group with 2 members and new project, there is the same issue as above.
From last week there are all family projects with the same issue on iPhone, but everything is good on web and Mac app. Please help my family and me restore access to all our projects without updating iOS app (I can’t do it).
Many thanks!
Hi, how many day ago did it happen?
I don’t use iPad, but all iPhone in my family have got the same issue.
Do you have last version on iPhone and there is no issue?
Does Asana has got the newest version on your iPad with the issue on it?
Sorry to hear. Support is quite busy and it may take some time. FYI reminder emails may send you to the back if the cue as they work from oldest to newest.
Also, you might want to edit out your emails from the screenshots for privacy.
Tagging this for @Forum-team to determine if this is a critical bug.
Hi everyone, sorry for the trouble. It sounds like the mobile app is not updating the project permissions accordingly when you change the project from private to public, but based on the information you have provided, it looks like this issue is specific to older versions of the Asana mobile apps.
I can’t replicate the problem on the Android or iOS apps with their latest version, for example. Unfortunately, the minimum requirements for the Asana app to run with no issues are Android 9 and iOS 16.0. Updating the app (if your device supports it) should resolve the problem.
As @Jan-Rienk mentioned, our Support team is handling a very high volume of requests at the moment, but they are getting back to everyone as quickly as they can, and they will be able to provide further assistance since we don’t have access to account details and troubleshooting tools here in the Forum.
Just a friendly tip, please refrain from following up on your own support request, or from submitting multiple tickets for the same issue before Support gets back to you. They work in a queue system, from older to newer tickets, and following up on your own request will update the date and time in your ticket, sending it to the back of the queue.
I created only one ticket and received from support team suggestion about reinstallation of asana app and inform about results via e-mail. I sent my reply to support@support.asana.com. Is it correct e-mail?
Here is no change in the issue. As I told I didn’t any update minima 2 months and iPhone asana worked perfectly till last week. Unfortunately I can’t update Asana because iOS 16 is not supported for Iphone 7 and 7+ (2 devises in my family). Yes, there are not modern iPhones in my family, but I expected to have got basic functions without something new but we have being still shocked about losing access to our joint project (it’s rudimental function), it has ruined our normal way of every day activity. Please tell me have I got a hope on support team to go over the issue if I still have got obsolete iPhone 7 and 7+?
Having the exact same issue. I’ve reinstalled the app and it makes no difference on mobile. It’s my workspace, I’m included in the projects that I’ve changed to private for members only to see and now none of us included as members can see anything on the mobile version? We all have “Private projects can no longer be viewed”
Hi Vanessa, I saw ‘This topic will close 7 days after the last reply.’
please call back for your status solution because of we still have not got access to our projects and as you can see there are 5 independent requests for help with the same issue. I hope you are agree it’s not fair to close the topic without real solution.
Many thanks
hi Jan-Rienk, I see a record with link to my topic does it means it’s critical from dev team’s point of view? I need only wait solution, is it correct?
As I don’t see your topic it means Asana at this point does not consider the bug critical. If/when asana does consider it critical, I expect this topic to be moved there.
That depends on how you created your ticket. If you’ve emailed them I don’t expect a ticket to be made. If you have a ticket you should have an email starting with [Request received] in the subject line. See: How to contact our Support Team ✉
If you have reached them you should refrain from emailing them again, as this would push your request to the bottom of the que as they work on the oldest requests first.
To manage expectations, the fact that your devices don’t meet the minimum requirements isn’t good for your chances of getting this resolved.
If you feel older versions should be supported your best course of action is to create a new thread in Android & iOS - Feedback
Finally now there is not possible to open app on iPhone 7+ because support team blocked access to app for iOS 15 and as I mentioned iOS 16 is not available on iPhone 7+. To my sadness It’s not solution I were expecting
