Hi, Phil!
That documentation is exactly what I am seeking, however, when we tested it out, the form submitter was added to our admin console.
Per one of the agents that assisted me, once someone submits the form, they are prompted to create an account. And, since they are part of our email domain, I believe it automatically gives them a seat (though this tester did show as “unclaimed license”):
Another agent suggested removing the form submitter from the admin console, but that stopped all email options for them:
We tested it a second time, with a different form submitter and it had them create an account and inhat testing, it automatically claimed a seat:
The last agent I spoke with before the case was closed:
I don’t know what we are missing. 