Can't log into help section to contact support - is there an email address?

[JohnUser]

I just get an error when I try to contact Asana Support, how do I get around this? Is there an email address to send in a question to for support since I can’t log into support section?

[Phil_Seeman]

Hi @JohnUser,

There’s not an email address but there are a couple of workarounds; for details, see:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to help.asana.com Click the chat icon at the bottom right Acknowledge Asana’s Privacy Statement by clicking Yes Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Help Center] …

[JohnUser]

I’ve tried, that, every time I go to help.asana.com it tries to log me inand I end up at a salesforce error page that says says “Problem Logging In” - so essentially I can’t ever get to be able to chat or do anything in the help section.

[JohnUser]

(See screenshot above)

[Jeremy_Long]

Hi @JohnUser, have you tried from an incognito window?

[JohnUser]

same thing happend in incognito

[Jeremy_Long]

I’m sorry you’re still having trouble @JohnUser. There is a temporary form you can use that is found in @Phil_Seeman’s reply, as well as on this post Try the new Asana Help Center! - #68 from Vanessa, one of the Community Managers. I hope that helps!

[Jason_Woods]

Hi @JohnUser

Your not alone I get the same problem… I used the chstvot to create an support ticket for this as well.

But will give the other ideas a go as well.

Jason.