API Access Revoked — Assistance Needed for MCP Tool Integration

English Forum Developers & API
1

Hi Asana Support,

I’m currently developing an AI agentic system that integrates with Asana via the MCP server. Everything was working fine until yesterday, when I started encountering the following error while attempting to use the MCP tools:

Error: [
  {
    "message": "Asana has revoked this user's API access due to unusual activity. Please navigate to https://help.asana.com and engage with our chatbot for more information and next steps.",
    "help": "For more information on API status codes and how to handle them, read the docs on errors: https://developers.asana.com/docs/errors"
  }
]

Interestingly, I’m still able to successfully interact with the Asana API using a personal access token, which suggests the revocation is specific to the MCP-based integration.

I’ve reviewed the documentation and support guidance but haven’t been able to determine what triggered the access revocation. Could you please provide insight into the cause and how I can go about restoring API access for the MCP integration?

I’m happy to provide any additional technical details if needed.

Thanks in advance for your assistance!

2

Since this is account-specific, you’ll definitely need to contact Asana support; folks in the forum won’t be able to help with this scenario.

1 Like
3

Hi @Ngoroth - We apologize for the inconvenience - we’re currently investigating a technical issue with our remote MCP server. We are working to fix this as soon as possible. You can keep an eye on the status at status.asana.com

2 Likes
4

I got the same issue.

5

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